• I have 3 galleries being used on my web site at the moment - one for wedding, one for baby photography and one for events. I have different price plans for each of these; is it possible to have different prices for each website?
  You can open as many new accounts as you wish by joining again with the same email address. You would do this to format steps 1, 2 and 3 differently. This is so that you could offer differing price lists i.e. one for weddings, for events and studio work. This is all free to set up and hold on our server, ready for you to upload your images and post off to your customers (and should also help in your image management).

• The couple getting married tomorrow does not want their pictures online until they have returned from their honeymoon. Obviously I still need to distribute my business cards at the wedding reception tomorrow for the guests to view. How can I resolve this?
  You can resolve this by password protecting the website service in the normal way. The system will automatically generate a password; this can of course be changed anytime by you. Therefore you give away a password at the wedding that you are going to change it to when you are ready for the wedding guests to view the website.
  
  Similarly, you can give the password initially generated by the system to the married couple. This way they can preview the site before you change the password to the one you gave out at the wedding. This way the wedding couple will have control over what others see of their wedding. Although there is a limit of up to 50% of the total time purchased to upload images, there is no time limit on deleting images from the websites you have purchased.

• How can I set up an extra cost or add a separate shipping cost for an international address?
  There are three ways to set up additional costs for international shipping or image services:
  
  (i) Under Step 2, “Add Single Photo” you can add an entry that reads, “Add shipping costs to Europe” or “Add shipping costs to the USA” and then the price. This way it gets added to the shopping basket as it appears under each photo with all your other prices.
  
  (ii) You can also add text to appear at checkout. To do this, navigate:
  
  Upload -> Edit Website -> Add information at Checkout
  In the text input box you can enter “For international shipping cost please go to Contact us for additional cost” or “To ship to the USA add £5 per five items - you will find additional shipping cost for international deliveries under each image. You only have to add this once for every five items”.
  
  (iii) The third way is to set up a new account i.e. by joining again. You would then format this account exclusively for shipping to that country and use this account for customers whom you knew are already overseas. You can even collect in their currency and collect payment through PayPal or Google Checkout.

• I have just used Imagetogo for the first time and followed the 3 steps in setting up the website service I want to give to my clients. I thought I had set up "copyright" text correctly but it does not seem to appear on the website. Why?
  To turn on copy right text, navigate:
  Upload -> On-Off Options -> Enable copyright enlarged photo.
  It is not necessary to do this every time you buy a website as it can be turned on automatically by setting the ‘Default’ options on the same page.

• I have just upgraded the Java plugin to the latest version and ChopChop now displays an out of memory alert.
  To fix this issue, you will need to migrate your memory settings used from the previous version of Java to the latest version. The memory settings are found in the Java Control panel. Click here for instructions.

• I have just uploaded some photos to view online. It is a new site and they have been placed in a totally random order. Why is this happening?
  When photos are selected into ChopChop (the free image posting browser plug in), they are automatically ordered by ascending alphanumeric order i.e. 1.jpg, 10.jpg, 2.jpg, 20.jpg, etc. Photos uploaded to the website will not be in strict numeric order and therefore appear as random. The alphanumeric ordering is an operating system feature and is not controlled by ChopChop.The problem can be easily resolved by renaming the photographs in ascending alphanumeric order i.e. pic01.jpg, pic02.jpg, pic03.jpg, etc. You can also further sort the selected list of images by filename or by date/time before uploading to the website.

• I would like to be able to redirect customers to their online proofs album through my website without having to constantly update the links. How can I do this?
  You can do this by planting a 'Find Your Photo' box on your home page. To do this, navigate:
  Upload -> Integrate with Your Website -> Method 3
  to see an example and detailed instructions.

• The banner at the top of the website is a generic one - is it possible to change this to one with my own website design?
  Yes, you can customise the look and feel of each website by uploading your own theme or website design, which can also be saved as default for that account. Subsequent websites you buy will then automatically inherit this theme. To do this navigate: Upload > Edit Website > Upload Your Own Theme.

• For my wedding photographs I would like to give my customers a 20% discount if they order their photographic prints online within 6 weeks of the site going up. How can I do this?
  The easy way to do this is to use one of our marketing tools. You can use the discount option and say set it at 20% for the account and then turn off the discount option on that website after say six weeks. You do not have to alter the prices at all. You can also put a message attached to the cursor when it goes over the large image. Currently it will only show the file reference. You can expand this box to include all sorts of marketing information such as “Special offer, get 20% discount if you order by June”. This option is in addition and intended to reinforce the discount information that will appear on the left hand menu of the website.

• How can I set up an option for say the Bride and Groom to choose 100 pictures for their photograph album, without them having to pay any money through PayPal or Google Checkout? This way I can use the service for online picture proofing, where the couple have a set number of prints already included with their package.
  To enable them to select for discussion images online for their album, you need to turn on the 'Discuss Basket' option. This enables you and the couple to view the same shopping basket, exchange messages and give comment on individual pictures. We call this facility an 'Email Shuttle'.
  
  From your customers’ perspective, the website contains a comprehensive set of tools to help them select the images to buy, in the right order, the right size, and they can add additional pictures to the photo collection as well as comment against each image.
  
  Only when your customers are happy with the order, they can either email you the order (provided you have left the 'email order' option turned on) or pay you via PayPal or Google Checkout.

• Why do you limit the number of days to upload images for photo proofing online?
  We have lifted the limit on the image upload period to 50% of the purchased time. So this should no longer be an issue for all new websites purchased. So for ‘John and Jane’s Wedding’ you can now ‘refresh’ the images for up to 50% of the original purchased time. You can delete images at any time.

• I am uploading using ChopChop but I am not getting consistently high quality photographs - some look a bit fuzzy when uploaded. How can I resolve this?
  ChopChop automatically optimizes your images if they are larger than 700 x 700 pixels. This is done so that images can be displayed efficiently on the browser. The optimization is done by both resizing the picture to a maximum of 700 x 700 pixels. You can “by-pass” ChopChop’s automated optimization process by reducing your photograph to within the above dimensions. This way, the original picture quality will be unaffected after uploading via ChopChop.

• I want to issue the website address to customers when I am on a shoot, can I do so prior to buying a website?
  You need to purchase a website to obtain a URL to give to your customers. You are then given the number of days as advertised to upload the images for that website.

• I used to get an email for photograph orders from imagetogo.net but they have suddenly stopped. Why is this happening?
  There are a number of things you need to check as a matter of urgency. If you were receiving emails before then we will assume the problem is at your end. You must first contact your ISP and make sure that they are delivering all the emails you have been sent. You can easily check if they are delivering emails by opening up another temporary email account from somewhere like Hotmail/ Yahoo and then send yourself an email. If you do not get the email, it is likely that your ISP’s email service is down.
  
  All is not lost! We now save all baskets for up to seven days. Under "Administration", in the "Retrieve basket" section, type in the PayPal or Google Checkout 32 alpha numeric digit code to retrieve the contents of your basket. Hopefully you will have received this code as you should sensibly use another email address when setting up PayPal or Google Checkout. Your customer will also have their copy if you are not using PayPal or Google Checkout, or you used the same email address. In this case you will have to contact them for the order reference.

• I have just loaded the maximum number of images I have purchased, I want to add more images. How can I do this?
  If there is a website with a larger capacity, we suggest that you purchase a new website with a capacity that you want and then inform us of the one that is now redundant. We will delete and credit your account accordingly (provided only it is within 7 days of purchase and less the credit card company's service charge to credit your account).

• Why is there no refund on remaining time for subscription plans when renewing after cancelling, upgrading or down grading before the end of the period paid for?
  If you change or cancel the plan at the end of the period paid for then you will not loose any of the time benefit. If you choose to end the plan early then it is your decision to give up the benefit of the remaining time on the existing subscription plan. We offer you the flexibility and convenience of changing your plan at any time as we understand that for a variety of reasons you may want to change the subscription plan before the end of the period you have paid for.

• A1- What does this site do?
  
  It will generate websites for you, easily and at low cost. You decide what you wish to include in your online store and then upload up to five hundred images for others to view. This could be useful as a proofing or previewing service, or to sell the right for others to publish.
  
• A2- How does it do it?
  
  It puts in your hands a powerful tool to build your own bespoke website with a unique URL, incorporating your store. Not just one site but hundreds of websites, all different if you wish.
  
• A3- How is the website constructed?
  
  In three parts, the first part is defining the currency and the regional formatting of the website, i.e. currency symbols, dates, etc - so that you can operate in most parts of the world. The second is optional and can include loading the store with products and services to sell and your price list. The third part enables you to load images to sell, license and customize the look of your website to suit your product or service provided. For example, if you are a commercial photographer and have just completed a photo assignment, you can purchase a website with a unique web address (URL), load up to five hundred images, and attach them to your store. You then email the URL to your customer for proofing and previewing.
  
• Are there any hidden costs?
  
  No! It's a "pay as you go" site and subscription service if you wish. You set it up to use, for when you need to use it. There are no fixed overheads, no monthly and no annual charges. There are no fixed overheads as even with the subscription model it can be a one off fee for a three months contract. You decide if you want to renew to keep your websites live or switch back to the PAYG model.
  
• Can customers contact me directly to place an order?
  
  It is your website, you can encourage or discourage telephone ordering by the information you include on the site. Some customers may be reluctant to use the online payment system PayPal or Google Checkout, or it could be that you do not wish to set it up. What is normal business practice in your part of the world then applies.
  
• Can I design the look of my website?
  
  There are three ways in which you can customize your website. The first is by making use of the option to upload your company logo/ address. The second is by selecting an appropriate template that describes your service. For example, 'Wedding Photography' or 'Graduation'. The third is to upload your own template.
  
• Can I load 'ChopChop' without fear of it corrupting my system?
  
  Yes! ChopChop is a 'client side' application and must sit on you computer to work. You will be warned about the risk of installing such programs by your system. This is standard procedure and is alerting you to the fact that this program will change settings on your computer. However, 'ChopChop' will not plant any cookies or alter your computer settings in any way. We will leave your computer as we have found it.
  
• Can I trade in any currency?
  
  Yes and No! If you set up a PayPal account they will only accept thirteen major currencies: the major currencies are: Pound, the Euro, the US Dollar, the Yen and the Canadian Dollar. Google Checkout will only allow you to use the currency of the country you are operating in. The number of countries they are operating in is not yet clear on their website. There are currently in excess of 20 currencies set up for you to build your store. You will have to accept orders via email for those not on 'PayPal' or ‘Google Checkout’.
  
• Can I trade in different currencies at the same time?
  
  Yes! You can 'join' multiple times and open multiple free accounts with the same or different email addresses. You can then set up each account with a different currency.
  
• Can I use a domain name I already own?
  
  Yes, you can use web forwarding to point traffic from your domain name or subdomains to the website URL you have purchased. Web forwarding is a useful feature (usually provided free of charge by many ISPs) which will redirect visitors that type in your domain or subdomain name to any other URL, such as those provided by imagetogo.net. For example, your visitors can type in http://yourSubdomainEvent.yourDomainName.com and they will be forwarded to http://imagetogo.net/go/?2013. We support normal and framed web forwarding options. If you use framed forwarding, only your domain name will be visible to your customer.
  
• Do I need a domain name to use your service?
  
  You do not need a domain name because we generate a unique URL for you that is free. It’s one way in which we keep our cost down and make life easier for you.
  
• Do I need to employ a web design company to use your service?
  
  No. Imagetogo.net is a simple DIY online website generator that is driven by you. You are in control. You can do it yourself using Imagetogo.net’s step by step online service. And it’s Free!
  
• Do I need to have my own website to use Imagetogo.net?
  
  No, because you can generate websites on Imagetogo.net. As many as you like, in as many different languages and currencies, and send them to as many people as you like.
  
• Do you have a privacy policy?
  
  We have taken great care to protect your privacy while visiting imagetogo.net. We will not disclose any information about you to a third party without your consent. We are not in the business of selling mailing lists and will not exploit your personal details in any way.
  
• Do you offer any managed facilities?
  
  No. This is a DIY site. That is why it cost so little to use the service.
  
• Do you put advertisements on the website including pop-up windows?
  
  No! We do not place advertisements on your website, allow spam or pop-up window ads.
  
• How can I communicate with my customers?
  
  Apart from email, we have built into the site a number of optional services that you can enable. One of these is a more secure system where by you can discuss the contents of your customers' shopping basket before they decide to purchase. In this way, as in a shop you can advise and help your customer make up their minds on what to buy. For example selecting photographs for an album or making sure you have the right size garment in stock! Another way is for the customer to place a comment under each image. As with an email you can shuttle this back and forth building up a dialogue until you reach an agreement. For example, 'I want this picture in black and white except for the lady by the car to be in colour' or 'Do you have this product in blue?'
  
• How can I integrate the website I generate with my website?
  
  Websites generated by Imagetogo.net can be customised to fit the look of your existing website by uploading your own design template as a background image. This can be done in any image editing tool such as PhotoShop. We also generate HTML hyperlink codes for you to 'Cut and Paste' into your home page for users to link directly to these websites. Alternatively, you can use web forwarding, usually a free service provided by many ISPs. For more information see the FAQ on 'Can I use a domain name I already own?'
  
• How can I promote a website address when I do not know what it is?
  
  When you buy viewing time for your website, we will give you a website address. You are then given up to 50% of the time purchased to upload the images to the quota you purchased. You can distribute the unique URL by email, SMS text to another mobile or simply putting it on any documentation you send to your customer. It is not advisable to rely on a third party to distribute the website address.
  
• How do I charge for shipping or postage?
  
  Go to 'Set up Shipping'. You could include postage within your price or more likely you will want to set up a sliding scale of charges based on the product. This facility is available with a wide range of options so that you can trade worldwide if you wish.
  
• How do I create more shops?
  
  By 'joining' multiple times and opening many free accounts all with the same or different email addresses. (When you 'Join' at the opening page you will automatically open a free account.)
  
• How do I ensure my site conforms to the legal requirements?
  
  It is your responsibility to do your local research as to what is required in your part of the world. Be honest, be fair and imagine what you would want if you were a customer and you will not go far wrong!
  
• How do I get paid for my products or services?
  
  You can join PayPal or Google Checkout and link your website to your account or you can receive orders via email and receive payment in more traditional ways (i.e. cash, cheque, etc.).
  
• How do I know what I am buying?
  
  Try it for free. Go to 'Create FREE website' under Step 3. You will see this page after 'joining'. You are given up to two hours live time so that you can get to know what's on offer.
  
• How do I set up to collect purchase tax/ VAT?
  
  Go to 'Set up Tax'. This option allows for the tax to include shipping charges, if required, in the tax calculation. The local tax will not be shown on the invoice when the customer’s delivery address is not found to be in any of the countries or states you have set up to collect tax.
  
• How do I upload images form my digital camera to your server?
  
  You first have to transfer them onto your hard drive using the software application that is shipped with your camera. They will normally upload as JPEG files. You can then use ‘ChopChop’, our upload utility to upload these files to the website you have generated. ‘ChopChop’ can easily handle large image files and dramatically reduce upload time compared to other websites.
  
• How do I upload photographs and images of my products?
  
  Very quickly and with ease by using ‘ChopChop’, a Java plug-in we have developed in house. “ChopChop” takes seconds to upload large image files and uploads good view quality images that are not of print quality. So if you value your photographs and don’t want them copied, they are safe on Imagetogo.net.
  
• How do you ensure no one steals my images?
  
  You have the option to copyright the image you upload. In addition, you can watermark the images with a caption of your choice. The uploaded images are not of printable quality, only you hold the print quality file. Additionally, the 'right-click' function on the web browser is also disabled to prevent image copying.
  
• How long will my images stay visible?
  
  For the period you have paid for, however, you can extend the visibility of the website indefinitely by paying half the original cost to extend it for the same orginal period purchased. For the subscription model simply allow your subscription to renew. So long as you keep paying the subscription, the images will be available to view.
  
• How many images can I upload?
  
  This is entirely up to you! Theoretically there is no limit. We do limit the number per store to 250 and the maximum per website purchased is an additional 1000. You can of course create as many websites as you wish.
  
• How reliable is your service?
  
  Our servers provide a 99.999% network up time. We have RAID enabled SCSI hard drives to store your data (which means if one breaks the other with take over) and are backed up to a remote location.
  
• I already have a merchant account such as World Pay or Sage Pay, can I use this to collect payment online?
  
  Yes you can but not on Imagetogo.net. We have set up separate online payment facility with PayPal and with Google Checkout. You can of course use your merchant account to take payments yourself.
  
• I have a wedding/ event or product to sell online now! How quickly can you get me in front of my customers with a website?
  
  This is entirely up to you! Most of our customers play with Imagetogo.net’s website facilities before they use it in earnest. It is designed deliberately that way, so hopefully you will have built your store, and played with ‘ChopChop’ to know how easy it is to use. When you have clients in sight, you will simply need to purchase a website and upload the images for preview or additional products to sell.
  
• I have an existing website, how does Imagetogo.net integrate with it?
  
  If you have an existing website, you may find it useful to use it as a portal for all your websites you generate here. You can display them as hyperlinks (the HTML code is provided for you to cut and paste) or as clickable thumbnails. Basic web authoring skills are required. Another option is to use web forwarding, usually a free service provided by many ISPs, to point traffic from the main domain or sub-domains you created to the website URL you purchased from imagetogo.net. For more information on web forwarding, See FAQ on 'Can I use a domain name I already own?'.
  
• I want to carry on using my own lab as they know exactly what I want, can I continue to do this?
  
  Yes. Or you won’t get your prints printed. We do not offer a print service!
  
• If I do not pay to have my website extended, what happens to it?
  
  We delete it after the period you have paid for. Similarly with the subscription service if payment is not received with one month of the payment due date all websites will be deleted.
  
• If I send you a CD to upload will you send it back to me?
  
  We do not upload images for you. We don’t have to! Our upload utility - ‘ChopChop’ will upload hundreds of images in no time!
  
• Is the site secure?
  
  When you trade with us, all transactions are via 'Sage Pay' a well-established e-commerce enabler. When you trade with your customers it is either via PayPal, Google Checkout or an arrangement of your choice. Payments therefore are as secure as these online banks can make them.
  
• What browsers do you support?
  
  We currently support browsers on both Windows (Windows 98, NT, 2000, XP and Vista) and Machintosh (OS X) platforms. Supported browsers on Windows include Microsoft Internet Explorer 5.0+, Netscape 6.1+, Opera 7.2+, FireFox 0.8+. Supported browsers on the Machintosh include: Safari 1.2+, Firefox 0.8+.
  
• What does 'ChopChop' do?
  
  'ChopChop' is a browser plug-in that sizes and optimizes your images for viewing only on your websites. You retain the print quality file on your computer. Most importantly it saves you time. You can upload hundreds of large files in seconds per file. This is your best protection against theft of your images. You only release a suitable print quality file on purchase.
  
• What happens to my shop if I do not use it?
  
  After 'joining' you open a free account. While in the free zone you build and park your website on our server. You only have to visit every six months to keep the free account open and save your store to use later.
  
• What have you done to ensure my privacy?
  
  The web site has been constructed so that it would be difficult for others to collect information from yours or your customer's computer, such as email addresses.
  
• What much does it cost?
  
  Go to Prices! It costs nothing to set up. You can 'join' as many times as you want, set up as many different stores all for free. But no one will see them until you buy a website with a unique web address (URL) and tell someone about it! You pay to go live to the world.
  
• Who gets the orders once they are placed and what happens to them?
  
  You get the orders by email direct from your customers. We provide the means by which you can grow your business; you provide the products and services you advertise on the websites you post to your customers. It is your business, you deal with the orders and we are not interested in taking a slice of it!
  
• Why did you choose ‘PayPal’ as your preferred online payment solution?
  
  It is free to sign up, simple and easy to use by both the seller and buyer. It is owned by Ebay, and have over 100 million worldwide customers. PayPal offers instant and secure online payment service and gives both seller and buyer unprecedented protection. (Some protections only applies to US, Canada and UK, you can read the small print at www.paypal.com).
  
• Why don’t you offer an upload service from a CD or email like other services?
  
  Simply, we don’t have to. We do not offer a print service so we do not need print quality files. “ChopChop”, our upload utility will send hundreds of images quickly to our servers for you!
  
• Why is the image not as good as print quality?
  
  Primarily to protect your copyright and to save you time on uploading large numbers of images. The site is intended for proofing, previewing and selling product, not to provide print quality images for downloading.
  
• Why would I want to set up lots of stores?
  
  You may want to trade in different currencies, to sell different products to a different customer base or country, or write the same store in a different language.